How it works
Live in 48 hours.
Zero tech headache.
Tim does the work. You answer a short questionnaire, forward your phone, and you’re live.
Quick chat with Tim (15 min)
Tim books you a 15-minute call (Zoom or phone) to understand your business — hours, services, prices, FAQs, who your customers are, how you want calls handled.
What happens
- What does your business do?
- What are your hours and after-hours setup?
- What questions do customers ask most?
- What languages do your customers speak?
- How should the AI handle bookings vs transfers?
Tim hand-builds your AI
Tim writes a custom prompt and knowledge base specific to your business. Configures the voice, the tone, the languages, the booking flow. Tests it with real call scenarios.
What happens
- Custom knowledge base (your services, prices, hours)
- Voice and tone tuned to your brand
- Booking flow connected to your calendar system
- Multilingual switching (English / Mandarin / Korean)
- Test calls run by Tim to validate everything
Forward your phone
Set up conditional call forwarding on your existing business phone so the AI only picks up when no one on your team can. Full instructions for every NZ carrier below.
What happens
- Keep your existing phone number
- Forward only when your team can't answer (3-5 rings)
- Mobile carriers: enter a code on your phone
- Landlines: we walk you through your carrier's portal
- Activate in under 5 minutes
You go live
Your AI receptionist is now live. Every call your team can't answer goes to the AI. You get instant WhatsApp or email notifications with caller name, intent, and summary.
What happens
- AI picks up after 3-5 unanswered rings
- WhatsApp / email notification with summary after every call
- Live call log with every detail (caller, time, intent, transcript)
- Tim monitors first week to fine-tune
- You stay in full control — cancel anytime
Call forwarding setup
NZ carrier setup guide
Conditional call forwarding means the AI only picks up when your team can’t. Codes below work on Spark, One NZ, and 2degrees mobile. (Skinny doesn’t support call forwarding — see the Skinny card for what to do.)
Four ways to forward calls
Pick the one that fits your business.
Unconditional
Every call forwards to the AI. You never get the call directly.
Best for: After-hours only. Solo business owners on the road.
No-answer
AI picks up after 3–5 rings if you don't answer. You get first dibs on every call.
Best for: Most businesses. Front desk + AI safety net.
When busy
AI picks up if your line is already engaged with another call.
Best for: Solo operators who can only handle one call at a time.
Combined conditional
AI picks up on no-answer + busy + unreachable. Maximum coverage in one setup.
Best for: Businesses that don't want to miss a single call, ever.
Spark NZ
MobileForward all calls
**21*[AI number]#Cancel: ##21#When no answer (default ~20 sec)
**61*[AI number]#Cancel: ##61#When busy
**67*[AI number]#Cancel: ##67#When unreachable
**62*[AI number]#Cancel: ##62#Cancel all forwarding
##002#Spark's own docs show a longer format (*21*[number]*11#) — both work on Spark mobile. iPhone users on Spark can't adjust the no-answer ring delay (Android only). Spark fibre/wireless landline: dial *17# for immediate divert, *16# for no answer, *15# for busy, *94# for unreachable. Or set up via MySpark → Products and services → [your landline] → General settings → Call diversion.
One NZ (Vodafone)
MobileForward all calls
**21*[AI number]#Cancel: ##21#When no answer (20–30 sec)
**61*[AI number]#Cancel: ##61#When busy
**67*[AI number]#Cancel: ##67#When unreachable
**62*[AI number]#Cancel: ##62#Cancel all forwarding
##002#Free for One NZ Pay Monthly mobile customers — no voicemail prerequisite. One NZ landline: dial *72 from your handset then the AI number for immediate divert, *92 for no answer, *90 for busy. Or use the remote menu on 0800 MYPHONE. If divert isn't active on your account, ring One NZ on 0508 888 800 to enable.
2degrees
MobileForward all calls
**21*[AI number]#Cancel: ##21#When no answer (set ring delay)
**61*[AI number]*11*[5-30]#Cancel: ##61#When busy
**67*[AI number]#Cancel: ##67#When unreachable
**62*[AI number]#Cancel: ##62#Shortcut: busy + no answer + unreachable in one code
**004*[AI number]#Cancel: ##004#Cancel all forwarding
##002#2degrees lets you set the ring delay (5, 10, 15, 20, 25, or 30 seconds — in 5-second steps) via the **61* code. Recommended: 20-25 seconds (4-5 rings). The **004* shortcut sets all three conditional diverts at once if you don't want to dial three separate codes.
Skinny
MobileCall forwarding isn’t supported on Skinny
Skinny’s official help page lists call forwarding under “unsupported services”. Even though Skinny runs on the Spark network, it sits on a separate provisioning stack with the feature switched off. Codes you dial will fail.
Option 1 — Port your Skinny number to Spark, One NZ, or 2degrees
Keep the same number, unlocks full call forwarding. Tim walks you through the port at onboarding (takes ~24 hours).
Option 2 — Keep Skinny for personal, run business calls on a separate SIM
Get a Spark, One NZ, or 2degrees business line. Forward that to your AI receptionist.
We sort the porting paperwork for you — just flag “I’m on Skinny” when you book your onboarding call.
Tim sets this up with you on go-live day.
You don’t need to memorise codes. Tim walks you through it on a call and confirms it’s working before he hangs up.
After every call
You know everything that happened.
Real-time notifications. Permanent logs. Direct calendar bookings. No surprises.
WhatsApp notifications
Free, works anywhere in the world, rich messages with caller details, intent, and full call summary. Tap the caller's number to call back.
Email summaries
Alternative to WhatsApp. Same info plus a transcript link. Useful for businesses that prefer email triage.
Live call log
Every call logged with date, time, caller name, phone, language, intent, action taken, summary, and a link to the recording. Delivered to a shared spreadsheet you control.
Direct calendar bookings
When a customer books, it lands straight into your calendar (we support every major NZ booking system). No double bookings.
Live call transfers
Urgent calls or callers who specifically ask for you get transferred to your mobile straight away. Routine bookings get handled by the AI.
Monthly reports
Pro and Premium plans get a monthly report: total calls, languages used, top topics, bookings captured, missed-call recovery, recommendations.
What the AI can do
Smart enough to help.
Honest enough to escalate.
Amy isn’t pretending to be a human. She’s a great AI receptionist who knows when to take a message and when to pass the phone to you.
Conversation & language
Natural, multilingual, honest. The basics done well.
- Answers FAQs about your services, hours, and pricing
- Switches languages mid-conversation (EN ↔ ZH ↔ KO)
- Politely ends abusive or scam calls
- Identifies as AI honestly if asked
Bookings & messages
Captures every opportunity. Never a missed lead.
- Books appointments straight into your calendar
- Takes detailed messages (name, number, intent, urgency)
- Handles multiple simultaneous callers (no busy signal)
Routing & intelligence
Knows when to escalate. Knows when to handle it.
- Transfers urgent or complex calls to your mobile
- Detects callers in distress and escalates appropriately
- Recognises returning callers (Pro+ feature)
Security & reliability
Built to be trusted with your business calls.
NZ Privacy Act 2020 aligned
Call recordings and transcripts encrypted in transit and at rest. Designated Privacy Officer, statutory breach notification process, 20-working-day response window.
You own your customer data
We do not sell personal information. Not anonymised. Not aggregated. Not for advertising. Selling data is not part of our business model.
Enterprise-grade infrastructure
Built on tier-1 telephony carriers, conversational AI providers, and cloud platforms trusted by Fortune 500 companies. 99.5%+ monthly uptime target.
Full disclosure of our privacy practices, retention schedule, and cross-border data transfer framework is set out in our Privacy Policy.
Ready to set this up?
Book a 15-minute call with Tim. He’ll handle the rest.